Refund policy
We offer free return shipping and full refunds on eligible returns for customers in the United States. International return and exchange conditions differ and are explained below.
Gift card purchases are non-refundable, except where required by law.
United States returns and exchanges
- To be eligible, return or exchange requests must be submitted within 30 days of delivery date, and items must be in brand new condition.
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Log-in to your customer account to request and manage your return.
- On your order page, click request return.
- Include a note specifying if you’d like a refund or a different size.
- We will email you a prepaid return label. Attach it to package of your choice and drop off at any United States Post Office.
- Exchanges will ship within 48 hours of receiving your return and you will receive an email with new tracking information.
- Orders placed with overnight shipping: shipping cost will be deducted from refund.
International returns and exchanges
- To initiate an international return or exchange, please contact us before shipping your package.
- To be eligible, return or exchange requests must be submitted within 30 days of delivery date, and items must be in brand-new condition.
- Customers are responsible for all return shipping costs. We do not provide prepaid return labels for international orders.
- Original shipping charges are non-refundable, except where required by law.
- Duties, taxes, and fees paid at checkout are non-refundable, except where required by law.
- For exchanges, customers are responsible for shipping costs both ways.
- Once your return is approved, please ship your package using the carrier of your choice to the following address:
Bloom Outerwear
301 S. Howes St.
#134
Fort Collins, CO 80521
- Refunds are issued once returned items are received and inspected.